espresso media and communications pty ltd ("espresso media", "we", "us", "our") is committed to protecting the privacy of individuals who interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information. It applies to all personal information we collect through our website at espressomedia.com.au, through our contact form, and in the course of providing our services.
By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.
The types of personal information we may collect include:
We only collect personal information that is reasonably necessary for our business functions and activities.
We collect personal information in the following ways:
Where it is reasonable and practicable to do so, we will collect personal information directly from you.
We collect and use personal information for the following purposes:
We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you consent or we are required to by law.
We may disclose your personal information to:
We do not sell your personal information to third parties.
Some of our third-party service providers are based overseas, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the APPs or a comparable standard of protection. By providing us with your personal information, you consent to this disclosure.
espresso media uses artificial intelligence tools as part of our service delivery and internal workflows. Where AI tools are used in connection with your personal information or business information, we take reasonable steps to ensure that information is handled appropriately and is not used to train third-party AI models without your consent. We will inform you where AI tools play a material role in delivering services to you.
Our website may use cookies and similar tracking technologies to improve your experience and help us understand how the site is used. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect how the site functions.
We may use analytics tools such as Google Analytics to collect aggregated, non-identifying information about website traffic and usage patterns.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards appropriate to the nature of the information.
Personal information is stored on secure systems. Where information is no longer needed for the purpose it was collected and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
No data transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee the security of information you transmit to us online.
We are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. If we become aware of a data breach that is likely to result in serious harm to any individual whose information was involved, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading.
To make an access or correction request, please contact us using the details below. We will respond within a reasonable time. We may need to verify your identity before providing access. In some circumstances, we may be unable to provide access, in which case we will explain why.
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you can make a complaint by contacting us at:
espresso media and communications pty ltd (ABN 74 127 650 417)
71 Palmerston Crescent, South Melbourne VIC 3205
Email: hello@espressomedia.com.au
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.
For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
espresso media and communications pty ltd (ABN 74 127 650 417)
71 Palmerston Crescent, South Melbourne VIC 3205
Email: hello@espressomedia.com.au
Website: espressomedia.com.au